income tax calculators accountancy software personal tax planners corporation tax software uk income tax calculators Business tax software uk tax software Income tax calculators Business tax software Income Tax Calculator UK UK Personal Tax Calculator Income tax calculator UK UK tax calculators Software for UK Income tax Tax calculators Corporation Tax UK

Login  
Corporation Tax Calculators and UK Accountancy Software
Income Tax Calculator UK
UK tax software UK tax software UK accountancy software Tax calculators UK Tax calculator HMRC Tax Software HMRC tax calculator Income tax calculator UK Accounting Software UK Accounting Software UK
Accountancy Software
 BTCSoftware
Product Support
Quick links
oThe Solutions
oPrices & Purchasing
oMonthly Subscription
oDownloads
oWebinars
oDemonstrations
oVersion History
 
oMy Account
oMy Downloads
oMy Order History
 
oSupport
oTerms & Conditions
oContact Us
Product Support

Whether you’re an existing customer or trialling our software for the first time our Customer Support team are here to help. Based in our main Surrey office, they are consistently rated as some of the best around and use the latest remote access technology to work on your PC with you to resolve matters as quickly as possible. They do not insist on email – you get to talk to really helpful people who don’t expect you to be an IT expert. The maximum turnaround target of all support issues is 3 hours and typical average considerably less. Support is open 9.00 to 5.30 Monday to Friday and longer during the January self-assessment season.

Contacting Support
  • If you have a problem, please read the relevant help topic and our FAQ page before contacting us.
  • BTCSoftware's preferred method of support is via email to Support@BTCSoftware.co.uk. If you prefer, you may call us during office hours on 0345 241 5030 or +44 1932 840572.
  • When contacting support, please make sure to provide your contact details as registered with BTCSoftware together with a detailed description of your problem.
  • We aim to respond to all queries within 3 working hours although this may be extended during very busy periods.
  • BTCSoftware can provide support on how to operate the software, but cannot advise on the correct taxation treatment for individual transactions.
  • BTCSoftware will only provide support to registered users and evaluees.
  • BTCSoftware only provides support for one person per licence.
  • Under normal circumstances the amount of support provided is unlimited for the duration of your licence period. However BTCSoftware reserve the right to make a charge for repeated requests for support for a recurring issue – particularly if connected with practices and/or technology that we have advised against. The minimum charge under these circumstances is £225 + VAT per support request.
  • In addition to email and telephone support, our team can gain direct, secure access to your PC to resolve service issues or assist with network installations. This is powered by the LogMeIn Rescue Service which is fast, reliable and secure. To make accessing the service even easier the LogMeIn calling card is now available in the latest versions of our SA and CT Solutions. Or, if you prefer, click here to download and install the BTCSoftware Support Calling Card now.
Licence Agreement
Income Tax Calculator
UK Corporation Tax Software
Online Account Filing
Income Tax Calculators
BTC Accountancy Software
Electronic Account Filing
Companies House Approved
HMRC Approved Accounting Softwate
Tax calculator
HMRC tax calculator
Business tax software
Website copyright © 2006-2018 BTCSoftware Limited. Registered in England and Wales No. 04539303. VAT No. GB 817 8602 13
Our website uses cookies to improve your experience. We'll assume you're ok with that. For more details please see our Privacy Statement.